Returns/Exchanges

Do you accept returns?
In a word, no. We wish we could! HB offer such amazing deals that we simply can’t accept returns. Please be sure you have the size/color/item that you want before you place your order. If it arrives and it’s not exactly what you thought, consider giving it as a gift.

What if I want to exchange something I purchased at HB?
Again, sorry! Because we offer such huge discounts on our products, we can't accept exchanges.

Hey HB! You sent me a defective product, what’s up with that?
Oops! Sorry about that! We do everything possible to ensure quality control in our warehouse. If you have received a defective product, please contact our warm and dedicated service team at This e-mail address is being protected from spambots. You need JavaScript enabled to view it within a week of delivery and we will do everything within our power to make it right. When you're happy, we're happy.